Sometimes it can be useful to change priority colors. Changing the framework files is not recommended, but changes can be added in additional .css files. For this you have to find the .css file where the colors are defined: The .css…
Read moreWith the new OTRS Business Solution™ 5s you have the possibility to create and update issues in JIRA using the JIRAConnector. The following article will explain how to configure this JIRAConnector. Requirements for the JIRAConnector You are able to connect…
Read moreGiovanni, who uses OTRS in his security team wrote a nice article in his blog: Thanks for the great work Giovanni :-)
Read moreWith the upcoming OTRS4 the CMDB will get an own Generic Interface connector to create, read, search and update CIs via SOAP or REST. So first you have to create a new webservice within OTRS for the needed provider operations:…
Read moreIn the past, contributing to OTRS translations was not very easy. One needed to know where to find the correct files (in the correct branch/version) to translate for OTRS or the various modules. The files needed to be sent to a…
Read moreOTRS is used in security departments and companies for long time due to the well documented code and some background in the CERT area. In one of my recent projects the team wanted to simplify some of their processes additional…
Read moreThe actual discussion on possible unwanted readers of your mails shows the need to encrypt emails. OTRS has the possibility to sign and encrypt via S/MIME and PGP/GnuPG. For enabling PGP only a few steps are needed. So this post…
Read moreSince we moved to github in February, the community response so far has been very good. Today I merged pull request #77! Several nice community contributed features found their way into OTRS 3.3, such as multiple backends support for CustomerCompany. Last…
Read moreUPDATE: Please note that since OTRS 4, translations are managed exclusively via transifex. As you may know, the admin manual of OTRS can be translated. We currently have the English source version online at http://otrs.github.io/doc/manual/admin/3.3/en/html/. There are also German and Russian versions, but…
Read moreLast week, the OTRS source code, documentation and some utility modules have been migrated to git. We have updated the usage instructions on the website and in the documentation. If you still find places with outdated information, please let us know. We also…
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