With the OTRS Business Solution™ 5s, you have the possibility to connect OTRS with Zendesk. The following article will explain how to configure the ZendeskConnector to establish a connection between OTRS and Zendesk. To complete this Howto, you need a…
Read moreWith the OTRS Business Solution™ 5s, you have the possibility to connect OTRS with Redmine. The following article will explain how to configure the RedmineConnector to establish a connection between OTRS and Redmine. To complete this Howto, you need a…
Read moreWith the OTRS Business Solution™ 5s you have the possibility to create, acknowledge and resolve incidents in PagerDuty. The following article will explain how to configure the PagerDutyConnector to establish a connection between OTRS and PagerDuty. To complete this Howto…
Read moreDid you ever have to use translations in JavaScript when developing something for OTRS? Then you probably added your JavaScript to the .tt/.dtl template of the frontend you wanted to customize. Then you'd usually fill a variable with the translation,…
Read moreIf you are (for any reason) watching the OTRS repository on GitHub, you may have noticed a lot of commits last year on master, which were commented with something like "JavaScript refactoring". In case you were wondering what that was…
Read moreWhen we were planning the new system configuration (which will be topic of some upcoming blog posts), we came across a problem which has been part of the OTRS frontend since the very beginnings: whenever we wanted to implement some dynamic…
Read moreOne of the features of the OTRS 5s Security Toolbox is the information floater which allows to search for patterns in an article of a ticket. The feature was designed to enrich the content of a ticket without having to…
Read moreOTRS has a deep background on handling emails. One of the most powerful tools integrated is the ability to analyze incoming emails and even fetch data to different fields of a ticket. The best known filters are the "Match Filters" which…
Read moreThis is the first article in a series about smaller and bigger features of the major version, OTRS 6. We'll start with a nice contribution by Renée Bäcker. He added the possibility to define default headers for outgoing emails, which…
Read moreDid you know that there is extensive documentation available on OTRS, including Perl and JavaScript API docs? The Perl API documentation has seen some improvements recently, including Improved table of contents Syntax highlighting for Perl code snippets Function source code…
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