OTRS 6 Feature: Default Headers for Outgoing Emails

Martin Gruner, 13. Dec 2016 | Development

This is the first article in a series about smaller and bigger features for the next major version, OTRS 6.

We’ll start with a nice contribution by Renée Bäcker. He added the possibility to define default headers for outgoing emails, which can be necessary in certain network infrastructures. All emails that OTRS generates will automatically include these headers.

This behaviour can be configured with the new configuration setting Sendmail::DefaultHeaders. Here you can add custom headers such as Precedence: bulk to suppress any automatic responses from external systems.

Thanks to Renée for the contribution!

Did you know? Contributing to OTRS has never been that easy. Just head over to otrs.github.io to find all you need to get started. We’re looking forward to receiving your great ideas!

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