OTRS 6 Feature: Default Headers for Outgoing Emails
Martin Gruner13. Dec 2016 | Development
This is the first article in a series about smaller and bigger features of the major version, OTRS 6.
We’ll start with a nice contribution by Renée Bäcker. He added the possibility to define default headers for outgoing emails, which can be necessary for certain network infrastructures. All emails that OTRS generates will automatically include these headers.
This behavior can be configured with the new configuration setting
Sendmail::DefaultHeaders. Here you can add custom headers such as
Precedence: bulk to suppress any automatic responses from external systems.
Thanks to Renée for the contribution!
Did you know? Contributing to OTRS has never been that easy. Just head over to otrs.github.io to find all you need to get started. We’re looking forward to receiving your great ideas!