During my vacation, I thought about new integration use cases I can show you. Because I'm also evaluating Phantom at the moment and was invited to join their Slack community, I thought this would be a nice use case. So…
Read more"STORM powered by OTRS" is used in IT security departments and companies for a long time due to the well-documented code of OTRS and a huge background in the CERT area. In one of my recent projects, the team wanted…
Read moreI think everyone of you have asked yourself the question (especially the german OTRS administrators), if it's possible to automatically detect the gender of your customer users. This might be useful if the gender is missing in your customer user…
Read moreIn may 2018 I showed you how to detect the language of an email which was sent to OTRS. Now I want to use this information to send an auto-response after ticket creation to the customer user in his language.…
Read moreLet's continue with our use case from last week. In part 1 we build the pre-requirement for this web service. For sure this can also be realised with another OTRS built-in functionality called GenericAgent, but do you really want to build…
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