OTRS Tech Topics Are Moving

otrs_marketing04. May 2020 | Miscellaneous


The practical examples presented in our technical blog (blog.otrs.com) and now in the expert category in our FAQ blog section serve as a source of ideas and documentation to show what is theoretically possible with OTRS in concrete scenarios or sometimes even for more exotic configurations. All configurations presented here were developed under laboratory conditions as a proof of concept. 

We can only guarantee testing and implementation of these concepts to be error-free and productive if implemented in a workshop with one of our OTRS consultants. Without this, the responsibility lies with the customer himself. Please note that configurations from older OTRS versions may not work in the newer ones.

“May makes all new” is a common saying. Now it’s May, and we will switch our tech topics to a new location — the OTRSmag.

Here, we have published a lot of tips and expert knowledge concerning OTRS 7, but a few weeks ago, we released OTRS 8. That’s why we have decided that, from now on, we will publish all articles in OTRSmag in the category “Using OTRS” as well as in the knowledge base in our OTRS portal for all customers.

We will keep this blog as an archive so that you can search for topics that have been published during the years. You can continue to comment under the existing articles; our experts will read and answer them. But there won’t be any new articles here anymore.

Please bookmark the OTRSmag to gain ongoing information about OTRS, its uses and upcoming releases.


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