Miscellaneous 43

Modular Process Building in OTRS.

Shawn Beasley18.09.2019 | 2 | Miscellaneous

BPMN 2.0 differentiates between an embedded subprocess and a call activity. From a conceptual point of view, both will initiate a subprocess when process execution arrives at the activity. The difference is that the call activity references a process that…

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Web Service vs. API

Shawn Beasley07.05.2019 | 12 | Miscellaneous

OTRS, as a glue-ware, offers you the flexibility to maintain service-relevant information anywhere. Retrieval of the information, and providing service request-related data to third parties, is simple. A web service, known as the Generic Interface, has been the answer to…

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