Let's continue with our Icinga2Connector. Last time I showed you how to create a new host in Icinga2 via API. Today I will show you how to delete hosts, if they're retired. To complete this how-to, you need at first…
Read moreDear OTRS Users, With this article, we want to share important changes about the OTRS Open Source Strategy with the community and answer any questions you may have. The year 2018 continues to be an exciting one for OTRS. Launched in 2001 as…
Read moreLet's continue with our Icinga2Connector. Last time I showed you how to create a new host in Icinga2 via API. Today I will show you how to modify hosts. To complete this how-to, you need at first a running OTRS…
Read moreToday we would like to express a big thank you to our customers. Thank you for submitting feature ideas to IdeaScale, by oneself or through our consultants, to make #OTRS even better. 4 of the 5 top ideas have already…
Read moreAnother smaller but very useful new feature in OTRS 6 is the possibility, to update all installed packages via the OTRS Package Manager. You may have recognized the new button in one of our beta versions. After you clicked on…
Read moreSome time ago I wrote a blog article about the "new system configuration" in OTRS 6. With the OTRS Business Solution™ 6, we'll release an improvement for our customers. This improvement will introduce a versioning system for the new system…
Read moreOne of my favorite new features in the OTRS Business Solution™ 6, is the new DynamicFieldWebservice. This new dynamic field allows using data from remote systems as values of DynamicFields. The benefit is a faster implementation without custom programming for…
Read moreAnother nice new feature of the OTRS Business Solution™ 6 is the new SMS communication channel. You have the possibility to create an "SMS ticket", which will send your ticket article as a text message. This functionality works for one or…
Read moreIn OTRS 6 we've also redesigned the "Admin Interface". Now it's presented with a fresh new design with some nice additional features. If you move your mouse on a specific setting, you have the possibility to set this setting as…
Read moreOne of the biggest new features in OTRS 6 is the totally renewed "System Configuration" (SysConfig). On the new start screen you can search directly for a specific config setting (e.g.: CheckMXRecord) or you navigate throw the tree structure on…
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