OTRS 6 Feature: New system configuration

Robert Ullrich13. Nov 2017 | DevelopmentMiscellaneous

One of the biggest new features in OTRS 6 is the totally renewed “System Configuration” (SysConfig).

OTRS 6 SysConfig MainOn the new start screen you can search directly for a specific config setting (e.g.: CheckMXRecord)  or you navigate throw the tree structure on the left side.

Sysconfig Enables - DisabledAs you can see, some of the settings are disabled. You can enable them via clicking on “enable”. Afterwards, you can change them.

OTRS 6 SysConfig Edit

Before the changes are applied, you can review them. When you’re satisfied, just click on “Deploy selected changes” and you’re done.

Furthermore, did you know? Contributing to OTRS has never been that easy. Just head over to otrs.github.io to find all you need to get started. We’re looking forward to your great ideas!

Silviu Tanase at 04.03.2020, 20:03

Hi, I'm configuring the administration on OTRS 6 and I made all the connections among the Customers, Queues, Agents, etc. but on Customer User interface, "customer.pl" when I have to create the first ticket, at "*To: " there are not options. I am supposing that I need some changes on System Configuration for this. Best regards,

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