OTRS 6 Feature: New system configuration

Robert Ullrich13. Nov 2017 | DevelopmentMiscellaneous

Disclaimer:

The practical examples presented in our technical blog (blog.otrs.com) and now in the expert category in our FAQ blog section serve as a source of ideas and documentation to show what is theoretically possible with OTRS in concrete scenarios or sometimes even for more exotic configurations. All configurations presented here were developed under laboratory conditions as a proof of concept. 

We can only guarantee testing and implementation of these concepts to be error-free and productive if implemented in a workshop with one of our OTRS consultants. Without this, the responsibility lies with the customer himself. Please note that configurations from older OTRS versions may not work in the newer ones.

One of the biggest new features in OTRS 6 is the totally renewed “System Configuration” (SysConfig).

OTRS 6 SysConfig MainOn the new start screen you can search directly for a specific config setting (e.g.: CheckMXRecord)  or you navigate throw the tree structure on the left side.

Sysconfig Enables - DisabledAs you can see, some of the settings are disabled. You can enable them via clicking on “enable”. Afterwards, you can change them.

OTRS 6 SysConfig Edit

Before the changes are applied, you can review them. When you’re satisfied, just click on “Deploy selected changes” and you’re done.

Furthermore, did you know? Contributing to OTRS has never been that easy. Just head over to otrs.github.io to find all you need to get started. We’re looking forward to your great ideas!

#1
Silviu Tanase at 04.03.2020, 20:03

Hi, I'm configuring the administration on OTRS 6 and I made all the connections among the Customers, Queues, Agents, etc. but on Customer User interface, "customer.pl" when I have to create the first ticket, at "*To: " there are not options. I am supposing that I need some changes on System Configuration for this. Best regards,

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