User Experience 2

Conform to international standards; use OTRS for Process Management

Shawn Beasley04.02.2019 | 2 | Best PracticesConsultingUse casesUser Experience

The Back Story Business Process Model and Notation, BPMN for short, allows you to visualize the process model. A process model, written in BPMN, is an XML file at its heart. This XML format is well defined and maintained by…

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OTRS 7 Sneak Peek I - A new design strategy

Marc Bonsels16.05.2018 | 4 | User Experience

When we started doing research on how to rebuild the entire user experience of the OTRS customer interface, we very soon recognized that it wouldn't be enough to just put a new design on the existing structures. More than that,…

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