OTRS 6 Improvement: New Admin Interface
Robert Ullrich16. Nov 2017 | DevelopmentMiscellaneous
In OTRS 6 we’ve also redesigned the “Admin Interface”. Now it’s presented with a fresh new design with some nice additional features.
If you move your mouse on a specific setting, you have the possibility to set this setting as a favorite.
Afterwards, this setting appears in the left column in the “Admin Interface”.
Additionally, the favored setting is also shown if you click on “Admin” in the menu bar.
Furthermore, did you know? Contributing to OTRS has never been that easy. Just head over to otrs.github.io to find all you need to get started. We’re looking forward to your great ideas!
Iurii at 23.11.2017, 13:03
It is great news) Now it is more flexible and user-friendly. But as for me old Admin Interface was more usefull) I can't find how it is possible to change CommunicationChannel for Web requests (created via customer portal). Before update from 5 version it was working properly - ticket created "via OTRS". After update all new tickets are created via Phone" :(