New OTRS Business Solution™ 6 Feature: Versioned System Configuration Settings

Robert Ullrich05. Dec 2017 | DevelopmentMiscellaneous


The practical examples presented in our technical blog ( and now in the expert category in our FAQ blog section serve as a source of ideas and documentation to show what is theoretically possible with OTRS in concrete scenarios or sometimes even for more exotic configurations. All configurations presented here were developed under laboratory conditions as a proof of concept. 

We can only guarantee testing and implementation of these concepts to be error-free and productive if implemented in a workshop with one of our OTRS consultants. Without this, the responsibility lies with the customer himself. Please note that configurations from older OTRS versions may not work in the newer ones.

Some time ago I wrote a blog article about the “new system configuration” in OTRS 6. With the OTRS Business Solution6, we’ll release an improvement for our customers. This improvement will introduce a versioning system for the new system configuration, which will give you the possibility to restore previous versions. Just see how it will look like. Versioned system configuration Additionally, you will get more detailed information on a specific version by clicking “View Details”. Here, for example, the change history of the admin email settings gives an overview of all previous changes. Other settings will include other detailed information on each version. Setting History

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