OTRS 6 Feature: Update All Installed Packages at Once

Robert Ullrich12. Dec 2017 | DevelopmentMiscellaneous


The practical examples presented in our technical blog (blog.otrs.com) and now in the expert category in our FAQ blog section serve as a source of ideas and documentation to show what is theoretically possible with OTRS in concrete scenarios or sometimes even for more exotic configurations. All configurations presented here were developed under laboratory conditions as a proof of concept. 

We can only guarantee testing and implementation of these concepts to be error-free and productive if implemented in a workshop with one of our OTRS consultants. Without this, the responsibility lies with the customer himself. Please note that configurations from older OTRS versions may not work in the newer ones.

Another smaller but very useful new feature in OTRS 6 is the possibility, to update all installed packages via the OTRS Package Manager. You may have recognized the new button in one of our beta versions.

OTRS 6 package manager upgrade button

After you clicked on “Update all installed packages” your OTRS 6 system will download the latest versions of your installed packages and install them.

OTRS 6 package manager after upgrade

Furthermore, did you know? Contributing to OTRS has never been that easy. Just head over to otrs.github.io to find all you need to get started. We’re looking forward to your great ideas!

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