New OTRS Business Solution™ 6 Feature: DynamicFieldWebservice

Robert Ullrich28. Nov 2017 | DevelopmentMiscellaneous

One of my favorite new features in the OTRS Business Solution6, is the new DynamicFieldWebservice. This new dynamic field allows using data from remote systems as values of DynamicFields. The benefit is a faster implementation without custom programming for the OTRS Business Solution6.

DynamicFieldWebservice General Configuration

After you clicked on “Web Service”, the already known dynamic field configuration screen will open. I’m sure you’ve recognized the special configuration.

DynamicFieldWebservice Field Config

Stay tuned! In the next weeks, I’ll show you some nice use cases on how you can use this kind of dynamic field!

morten at 19.03.2020, 17:24

This comment is awaiting moderation.

Robert Ullrich at 22.03.2018, 10:16

Hi Abril, yes you can use DynamicFieldWebservice for this kind of integration, but OTRS AG is also providing feature addons for such use cases (Dynamic Field Config Item) :-) Best regards, Robert

Abril Martinez at 21.03.2018, 20:01

Hello Robert, I need more information about this feature, sounds great that we can use the web service for use data from other systems as values of Dynamic fiels, it´s possible to use this feature to obtain data of the API OTRS CMDB?? we need use the values of the CMDB like dynamic fields and i hope with this feature it can possible.

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