New OTRS Business Solution™ 6 Feature: DynamicFieldWebservice

Robert Ullrich28. Nov 2017 | DevelopmentMiscellaneous

Disclaimer:

The practical examples presented in our technical blog (blog.otrs.com) and now in the expert category in our FAQ blog section serve as a source of ideas and documentation to show what is theoretically possible with OTRS in concrete scenarios or sometimes even for more exotic configurations. All configurations presented here were developed under laboratory conditions as a proof of concept. 

We can only guarantee testing and implementation of these concepts to be error-free and productive if implemented in a workshop with one of our OTRS consultants. Without this, the responsibility lies with the customer himself. Please note that configurations from older OTRS versions may not work in the newer ones.

One of my favorite new features in the OTRS Business Solution6, is the new DynamicFieldWebservice. This new dynamic field allows using data from remote systems as values of DynamicFields. The benefit is a faster implementation without custom programming for the OTRS Business Solution6.

DynamicFieldWebservice General Configuration

After you clicked on “Web Service”, the already known dynamic field configuration screen will open. I’m sure you’ve recognized the special configuration.

DynamicFieldWebservice Field Config

Stay tuned! In the next weeks, I’ll show you some nice use cases on how you can use this kind of dynamic field!

#3
morten at 19.03.2020, 17:24

HI Robert, can you please post example for what OTRS expects after inbound mapping (should be jason?) We are struggeling with the key/values :)?

#2
Robert Ullrich at 22.03.2018, 10:16

Hi Abril, yes you can use DynamicFieldWebservice for this kind of integration, but OTRS AG is also providing feature addons for such use cases (Dynamic Field Config Item) :-) Best regards, Robert

#1
Abril Martinez at 21.03.2018, 20:01

Hello Robert, I need more information about this feature, sounds great that we can use the web service for use data from other systems as values of Dynamic fiels, it´s possible to use this feature to obtain data of the API OTRS CMDB?? we need use the values of the CMDB like dynamic fields and i hope with this feature it can possible.

Your email address will not be published.