New OTRS Business Solution™ 6 Feature: DynamicFieldWebservice
Robert Ullrich28. Nov 2017 | DevelopmentMiscellaneous
The practical examples presented in our technical blog (blog.otrs.com) and now in the expert category in our FAQ blog section serve as a source of ideas and documentation to show what is theoretically possible with OTRS in concrete scenarios or sometimes even for more exotic configurations. All configurations presented here were developed under laboratory conditions as a proof of concept.
We can only guarantee testing and implementation of these concepts to be error-free and productive if implemented in a workshop with one of our OTRS consultants. Without this, the responsibility lies with the customer himself. Please note that configurations from older OTRS versions may not work in the newer ones.
One of my favorite new features in the OTRS Business Solution™ 6, is the new DynamicFieldWebservice. This new dynamic field allows using data from remote systems as values of DynamicFields. The benefit is a faster implementation without custom programming for the OTRS Business Solution™ 6.
After you clicked on “Web Service”, the already known dynamic field configuration screen will open. I’m sure you’ve recognized the special configuration.
Stay tuned! In the next weeks, I’ll show you some nice use cases on how you can use this kind of dynamic field!