New OTRS Business Solution™ 6 Feature: DynamicFieldWebservice

Robert Ullrich28. Nov 2017 | DevelopmentMiscellaneous

One of my favorite new features in the OTRS Business Solution6, is the new DynamicFieldWebservice. This new dynamic field allows using data from remote systems as values of DynamicFields. The benefit is a faster implementation without custom programming for the OTRS Business Solution6.

DynamicFieldWebservice General Configuration

After you clicked on “Web Service”, the already known dynamic field configuration screen will open. I’m sure you’ve recognized the special configuration.

DynamicFieldWebservice Field Config

Stay tuned! In the next weeks, I’ll show you some nice use cases on how you can use this kind of dynamic field!

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