New OTRS Business Solution™ 6 Feature: DynamicFieldWebservice
Robert Ullrich28. Nov 2017 | DevelopmentMiscellaneous
One of my favorite new features in the OTRS Business Solution™ 6, is the new DynamicFieldWebservice. This new dynamic field allows using data from remote systems as values of DynamicFields. The benefit is a faster implementation without custom programming for the OTRS Business Solution™ 6.
After you clicked on “Web Service”, the already known dynamic field configuration screen will open. I’m sure you’ve recognized the special configuration.
Stay tuned! In the next weeks, I’ll show you some nice use cases on how you can use this kind of dynamic field!