New OTRS Business Solution™ 6 Feature: New SMS communication channel
Robert Ullrich21. Nov 2017 | DevelopmentMiscellaneous
Another nice new feature of the OTRS Business Solution™ 6 is the new SMS communication channel.
You have the possibility to create an “SMS ticket”, which will send your ticket article as a text message. This functionality works for one or more recipients. Here is an example of how a new SMS ticket looks like and how you can send it:
Afterwards, you can see this article (incl. the transmission status and transmission id) in the AgentTicketZoom.
Besides the normal ticket communication channels (note, phone call inbound/outbound, email outbound) you also have the possibility to directly send a text message to your customer user(s).
Within the next time, Jens will show you a nice use case for this feature. Stay tuned!
Keep in mind, that you need a valid OTRS Business Solution™ contract and one of the available “SMS Packages”. If you need more information, just go to https://www.otrs.com/pricing-otrs-business-solution/ and receive your offer today.