Use the Right Language in Notifications
Robert Ullrich13. Jun 2018 | AdministrationCase studyConsultingUse cases
In may 2018 I showed you how to detect the language of an email which was sent to OTRS. Now I want to use this information to send an auto-response after ticket creation to the customer user in his language. Conveniently this is possible with built-in OTRS. We only need some new ticket notifications.
So let’s create them!
Go to Admin -> Ticket Notifications and a add a new notification with the following configuration:
We have to listen to the event “TicketDynamicFieldUpdate_Language,” because we want to inform the customer in his language.
Finally, we can do some tests. Write an email in German to your OTRS. You should receive the German notification.