Today I show you the new high contrast skin for OTRS 6. This skin makes it easier for visually impaired agents to work with OTRS 6. Did you know? Contributing to OTRS has never been that easy. Just head over…
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Another nice new feature of OTRS 6 is the drag & drop multi-file upload. In older OTRS versions you only had the possibility to upload files one after another. This was inconvenient if you had to upload many files. As…
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Because I need a new challenge every month, I thought about an integration between OTRS and Alfresco to store documents, which are sent to customers via OTRS, also in Alfresco. I call this integration AlfrescoConnector. Because this integration will become…
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Another nice improvement for our GenericInterface in OTRS 6 is the introduction of the error handling module for the GenericInterface. This new module allows you to specify what should happen if a web service request to another system fails. As…
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Today I want to show you one of the latest improvements for the GenericInterface of OTRS 6. You may know the old XSLT-Editor of OTRS 5s, which was not useful because syntax highlighting and other functionalities where missing: In OTRS…
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Last time I had a requirement of a customer, who wanted to connect OTRS with the GitHub account of his company. I think this might also be an interesting use case for you. In this small blog article you can…
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With the OTRS Business Solution™ 5s, you have the possibility to connect OTRS with GitLab. The following article will explain how to configure the GitLabConnector to establish a connection between OTRS and GitLab. To complete this Howto, you need a…
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The Security Toolbox in OTRS allows to decrypt tickets in the backend and to sign and encrypt the notifications. Based on an already running PGP setup in the OTRS installation the following steps are needed: verify that the web server…
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With the OTRS Business Solution™ 6, you have the possibility to connect OTRS with ServiceNow. The following article will explain how to configure the SNOWConnector to establish a connection between OTRS and ServiceNow. To complete this HowTo, you need a…
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With the OTRS Business Solution™ 6 you have the possibility to connect OTRS with the internal CMDB e.g.: if you have a process in OTRS where something is ordered and should be transmitted to the OTRS CMDB afterward. The following…
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