OTRS 6 Feature: Error Handling Module for GenericInterface

Robert Ullrich02. Oct 2017 | DevelopmentMiscellaneous


The practical examples presented in our technical blog (blog.otrs.com) and now in the expert category in our FAQ blog section serve as a source of ideas and documentation to show what is theoretically possible with OTRS in concrete scenarios or sometimes even for more exotic configurations. All configurations presented here were developed under laboratory conditions as a proof of concept. 

We can only guarantee testing and implementation of these concepts to be error-free and productive if implemented in a workshop with one of our OTRS consultants. Without this, the responsibility lies with the customer himself. Please note that configurations from older OTRS versions may not work in the newer ones.

Another nice improvement for our GenericInterface in OTRS 6 is the introduction of the error handling module for the GenericInterface. This new module allows you to specify what should happen if a web service request to another system fails.

As you can see, the configuration will be quite easy:


OTRS 6 configuration interface

In the requester configuration, you’ll find a new option “Add error handling module”. If you now select (one of) the available option(s), you’ll be redirected to the error handling module configuration.

OTRS 6 error handling configuration


Did you know? Contributing to OTRS has never been that easy. Just head over to otrs.github.io to find all you need to get started. We’re looking forward to receiving your great ideas!


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