OTRS 6 Feature: New XSLT-Editor

Robert Ullrich28. Sep 2017 | DevelopmentMiscellaneous


The practical examples presented in our technical blog (blog.otrs.com) and now in the expert category in our FAQ blog section serve as a source of ideas and documentation to show what is theoretically possible with OTRS in concrete scenarios or sometimes even for more exotic configurations. All configurations presented here were developed under laboratory conditions as a proof of concept. 

We can only guarantee testing and implementation of these concepts to be error-free and productive if implemented in a workshop with one of our OTRS consultants. Without this, the responsibility lies with the customer himself. Please note that configurations from older OTRS versions may not work in the newer ones.

Today I want to show you one of the latest improvements for the GenericInterface of OTRS 6.

You may know the old XSLT-Editor of OTRS 5s, which was not useful because syntax highlighting and other functionalities where missing:

XSLT-Editor since OTRS5s

In OTRS 6 we’ll introduce a new XSLT-Editor, with syntax highlighting and other useful functionalities e.g. data key regex filters before / after mapping

New XSLT-Editor in OTRS 6

Did you know? Contributing to OTRS has never been that easy. Just head over to otrs.github.io to find all you need to get started. We’re looking forward to receiving your great ideas!



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