OTRS Translations Migrated to Transifex
Martin Gruner04. Nov 2014 | Development
The practical examples presented in our technical blog (blog.otrs.com) and now in the expert category in our FAQ blog section serve as a source of ideas and documentation to show what is theoretically possible with OTRS in concrete scenarios or sometimes even for more exotic configurations. All configurations presented here were developed under laboratory conditions as a proof of concept.
We can only guarantee testing and implementation of these concepts to be error-free and productive if implemented in a workshop with one of our OTRS consultants. Without this, the responsibility lies with the customer himself. Please note that configurations from older OTRS versions may not work in the newer ones.
In the past, contributing to OTRS translations was not very easy. One needed to know where to find the correct files (in the correct branch/version) to translate for OTRS or the various modules. The files needed to be sent to a mailing list and manually included into the source archives by OTRS developers.
Since OTRS 4, translation management was migrated to transifex, a great platform for online translation management. It is free for open source projects and translators.
Since the migration to transifex 77 translators have joined and have been busy updating the existing translations and even adding a new one for Swahili, which will be released soon.
Another very nice benefit is that all the different resources, even including the manuals, can now be viewed and translated by the different language teams in one central place.
Translation itself happens in a very nice and powerful screen with filtering capabilites, suggestions and other nice features. From time to time, translations will be synchronized into the source repositories and published.
If you want to join the translation efforts, you can sign up for free at transifex and request to join a language team. Please note that from OTRS 4 on, translations will be managed exclusively via transifex.