Configure OTRS to process multiple tickets in the email Subject

Jens Bothe11. Aug 2016 | AdministrationBest PracticesConsultingUse cases


The practical examples presented in our technical blog ( and now in the expert category in our FAQ blog section serve as a source of ideas and documentation to show what is theoretically possible with OTRS in concrete scenarios or sometimes even for more exotic configurations. All configurations presented here were developed under laboratory conditions as a proof of concept. 

We can only guarantee testing and implementation of these concepts to be error-free and productive if implemented in a workshop with one of our OTRS consultants. Without this, the responsibility lies with the customer himself. Please note that configurations from older OTRS versions may not work in the newer ones.

Giovanni, who uses OTRS in his security team wrote a nice article in his blog:

Thanks for the great work Giovanni :-)

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