New Generic interface Operations for CMDB
Jens Bothe, 04. Nov 2014 | Miscellaneous
With the upcoming OTRS4 the CMDB will get an own Generic Interface connector to create, read, search and update CIs via SOAP or REST.
So first you have to create a new webservice within OTRS for the needed provider operations:
Then you have to create a script which uses the SOAP method to create a new CI: otrs.SOAPCreateCI.pl
Running it, it will create a new CI:
You’ll find the yml file to create the webservice here: GenericConfigItemConnectorSOAP.yml