New Generic interface Operations for CMDB
Jens Bothe04. Nov 2014 | Miscellaneous
The practical examples presented in our technical blog (blog.otrs.com) and now in the expert category in our FAQ blog section serve as a source of ideas and documentation to show what is theoretically possible with OTRS in concrete scenarios or sometimes even for more exotic configurations. All configurations presented here were developed under laboratory conditions as a proof of concept.
We can only guarantee testing and implementation of these concepts to be error-free and productive if implemented in a workshop with one of our OTRS consultants. Without this, the responsibility lies with the customer himself. Please note that configurations from older OTRS versions may not work in the newer ones.
With the upcoming OTRS4 the CMDB will get an own Generic Interface connector to create, read, search and update CIs via SOAP or REST.
So first you have to create a new webservice within OTRS for the needed provider operations:
Then you have to create a script which uses the SOAP method to create a new CI: otrs.SOAPCreateCI.pl
Running it, it will create a new CI:
You’ll find the yml file to create the webservice here: GenericConfigItemConnectorSOAP.yml