Last week, the OTRS source code, documentation and some utility modules have been migrated to git. We have updated the usage instructions on the website and in the documentation. If you still find places with outdated information, please let us know. We also…
Read moreToday I want to share some thoughts with you about the wireframe sketching tool we use in the development compartment here at OTRS. Nearly every time we create a whole new screen (or a series of screens) for the OTRS…
Read moreOTRS uses the CKEditor for editing richtext in tickets, Changes, FAQs and other input fields. Typically customers ask for some features which are not switched on by default. An easy way for creating and editing HTML tables is one of…
Read moreOTRS is well known for its powerful E-Mail filters. Also OTRS is used a lot in abuse departments, NOCs and CERTs. Some years ago a messages format, called Abuse Response Format - ARF was designed to help to automate data…
Read moreSituation Imagine a nicely built CMDB with a lot of interconnected items. You can follow the links manually in your browser but sometimes you get a better hold on information and structures by visualizing them. The OTRS CMS is such…
Read moreAdditional to the described way in the article "additional RSS feed in the dashboard" there is a much more convient way via SysConfig: Framework -> Frontend::Agent::Dashboard To get the additional feeds you have to provide some special configuration to the…
Read moreThe OTRS Dashboard can show external pictures already. The backport of the Dashboard IFrame Plugin from the upcoming version 3.0 could be used to display a complete webpage or other content like a flashplayer. So you could use it to…
Read moreThe OTRS dashboard can be extended quite easy. Some of the existing widgets can be used more then once. An easy example is an additional RSS feed. The "Heise Newsticker" should be displayed below the OTRS.org newsfeed in the dashboard.…
Read moreNow the complete script for the "Hot Potatoes" jb$ ./rpc_getmove-hot-potatoe.pl -m 6 NOTICE: Ticket#2010010610000011 (4) - number of used Queues: 8 - Limit: 6 The option -m defines the max. number of allowed Queues. If the number of used Queues…
Read moreThe script will return the number of used queues per ticket. The number of moves is this number less 1. You need to activate the SOAP Interface via SysConfig first! #!/usr/bin/perl -w # SOAP Config use SOAP::Lite( 'autodispatch', proxy =>…
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