additional RSS feed in the dashboard

Jens Bothe06. Jun 2010 | AdministrationBest PracticesDevelopment


The practical examples presented in our technical blog ( and now in the expert category in our FAQ blog section serve as a source of ideas and documentation to show what is theoretically possible with OTRS in concrete scenarios or sometimes even for more exotic configurations. All configurations presented here were developed under laboratory conditions as a proof of concept. 

We can only guarantee testing and implementation of these concepts to be error-free and productive if implemented in a workshop with one of our OTRS consultants. Without this, the responsibility lies with the customer himself. Please note that configurations from older OTRS versions may not work in the newer ones.

The OTRS dashboard can be extended quite easy. Some of the existing widgets can be used  more then once.

An easy example is an additional RSS feed.

The “Heise Newsticker” should be displayed below the newsfeed in the dashboard.

Just insert in the following code:

$Self->{'DashboardBackend'}->{'0415-RSS'} =  {
'Block' => 'ContentSmall',
'CacheTTL' => '600',
'Default' => '1',
'Description' => 'Heise Newsticker',
'Group' => '',
'Limit' => '5',
'Module' => 'Kernel::Output::HTML::DashboardRSS',
'Title' => 'Heise News',
'URL' => ''