even more RSS feeds in SysConfig

Jens Bothe01. Aug 2010 | Best PracticesDevelopmentModifications & Packages


The practical examples presented in our technical blog (blog.otrs.com) and now in the expert category in our FAQ blog section serve as a source of ideas and documentation to show what is theoretically possible with OTRS in concrete scenarios or sometimes even for more exotic configurations. All configurations presented here were developed under laboratory conditions as a proof of concept. 

We can only guarantee testing and implementation of these concepts to be error-free and productive if implemented in a workshop with one of our OTRS consultants. Without this, the responsibility lies with the customer himself. Please note that configurations from older OTRS versions may not work in the newer ones.

Additional to the described way in the article “additional RSS feed in the dashboard” there is a much more convient way via SysConfig: Framework -> Frontend::Agent::Dashboard

To get the additional feeds you have to provide some special configuration to the SysConfig. A XML file, including the default values needs to be placed in the directory Kernel/Config/Files

CustomRSS.xml (rename file to CustomRSS.xml !)