Additional to the described way in the article "additional RSS feed in the dashboard" there is a much more convient way via SysConfig: Framework -> Frontend::Agent::Dashboard To get the additional feeds you have to provide some special configuration to the…
Read moreThe OTRS Dashboard can show external pictures already. The backport of the Dashboard IFrame Plugin from the upcoming version 3.0 could be used to display a complete webpage or other content like a flashplayer. So you could use it to…
Read moreThe OTRS dashboard can be extended quite easy. Some of the existing widgets can be used more then once. An easy example is an additional RSS feed. The "Heise Newsticker" should be displayed below the OTRS.org newsfeed in the dashboard.…
Read moreNow the complete script for the "Hot Potatoes" jb$ ./rpc_getmove-hot-potatoe.pl -m 6 NOTICE: Ticket#2010010610000011 (4) - number of used Queues: 8 - Limit: 6 The option -m defines the max. number of allowed Queues. If the number of used Queues…
Read moreThe script will return the number of used queues per ticket. The number of moves is this number less 1. You need to activate the SOAP Interface via SysConfig first! #!/usr/bin/perl -w # SOAP Config use SOAP::Lite( 'autodispatch', proxy =>…
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