Let's continue with our Icinga2Connector. Last time I showed you how to create a new host in Icinga2 via API. Today I will show you how to modify hosts. To complete this how-to, you need at first a running OTRS…
Read moreI think this might be an interesting use case for you if you have established a Release & Deployment management process in your OTRS system and if you want to create automatical a new host in your Icinga2 monitoring system. In…
Read moreLast time I had a requirement of a customer, who wanted to connect OTRS with the GitHub account of his company. I think this might also be an interesting use case for you. In this small blog article you can…
Read moreGiovanni, who uses OTRS in his security team wrote a nice article in his blog: Thanks for the great work Giovanni :-)
Read moreThe actual discussion on possible unwanted readers of your mails shows the need to encrypt emails. OTRS has the possibility to sign and encrypt via S/MIME and PGP/GnuPG. For enabling PGP only a few steps are needed. So this post…
Read moreShawn created a nice video on using the Firefox Plugin Cool Preview for even more productivity with OTRS
Read moreRecently a customer had a very interesting issue which he needed to be solved. For external visitors they provide a free WIFI protected by an WPA key. They created some scripts to generate the key and distribute it to the…
Read moreA question asked by my customers quite often is: "How can we create a reoccuring ticket for tasks like checking the backup?" As there was no solution inside of the OTRS Framework yet my answer was: "Sorry, you have to…
Read moreYou all know the need of our agents to have Ticket-Template-Buttons in Phone and Email View. This is of course not as good as it could be, because you need to modify standard *.dtl files. Therefore you actually need to…
Read moreThis post is about a customer's request: Hi, maybe you can help me please. :) I have a common queue for all calls, I would like to create an ACL where a specific group can see only tickets for a…
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