Miscellaneous 45
Today I show you the new high contrast skin for OTRS 6. This skin makes it easier for visually impaired agents to work with OTRS 6. Did you know? Contributing to OTRS has never been that easy. Just head over…
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Another nice new feature of OTRS 6 is the drag & drop multi-file upload. In older OTRS versions you only had the possibility to upload files one after another. This was inconvenient if you had to upload many files. As…
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Another nice improvement for our GenericInterface in OTRS 6 is the introduction of the error handling module for the GenericInterface. This new module allows you to specify what should happen if a web service request to another system fails. As…
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Today I want to show you one of the latest improvements for the GenericInterface of OTRS 6. You may know the old XSLT-Editor of OTRS 5s, which was not useful because syntax highlighting and other functionalities where missing: In OTRS…
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With the OTRS Business Solution™ 5s, you have the possibility to connect OTRS with GitLab. The following article will explain how to configure the GitLabConnector to establish a connection between OTRS and GitLab. To complete this Howto, you need a…
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With the OTRS Business Solution™ 6, you have the possibility to connect OTRS with ServiceNow. The following article will explain how to configure the SNOWConnector to establish a connection between OTRS and ServiceNow. To complete this HowTo, you need a…
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Did you ever have to use translations in JavaScript when developing something for OTRS? Then you probably added your JavaScript to the .tt/.dtl template of the frontend you wanted to customize. Then you'd usually fill a variable with the translation,…
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If you are (for any reason) watching the OTRS repository on GitHub, you may have noticed a lot of commits last year on master, which were commented with something like "JavaScript refactoring". In case you were wondering what that was…
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When we were planning the new system configuration (which will be topic of some upcoming blog posts), we came across a problem which has been part of the OTRS frontend since the very beginnings: whenever we wanted to implement some dynamic…
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Sometimes it can be useful to change priority colors. Changing the framework files is not recommended, but changes can be added in additional .css files. For this you have to find the .css file where the colors are defined: The .css…
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