Miscellaneous 45
With the upcoming OTRS4 the CMDB will get an own Generic Interface connector to create, read, search and update CIs via SOAP or REST. So first you have to create a new webservice within OTRS for the needed provider operations:…
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Dear Readers, With OTRS 3.2 just around the corner, I thought I would write this short post to prove: There are new things on the horizon, and you should come take a look!As the beta 1 version is planned for…
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Dear Readers, A very old, and mostly abandoned view on documentation or better yet product usage is RTFM. That is all good, in my opinion, but what does the F'n manual tell me? If I look at a man page,…
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The OTRS Group was planning a release party for the beta version of OTRS Help Desk 3, when all of a sudden I was injured and could not manage the party. At this point things looking very desperate. The party…
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Dear Readers, We would like to welcome you to the OTRS blog. otrs.org has prided itself on providing a free open-source software for the management of all thinkable types of service requests. Our software is now in 37 languages (some…
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