Consulting 44
One of the features of the OTRS 5s Security Toolbox is the information floater which allows to search for patterns in an article of a ticket. The feature was designed to enrich the content of a ticket without having to…
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OTRS has a deep background on handling emails. One of the most powerful tools integrated is the ability to analyze incoming emails and even fetch data to different fields of a ticket. The best known filters are the "Match Filters" which…
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With the new OTRS Business Solution™ 5s you have the possibility to create and update issues in JIRA using the JIRAConnector. The following article will explain how to configure this JIRAConnector. Requirements for the JIRAConnector You are able to connect…
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Giovanni, who uses OTRS in his security team wrote a nice article in his blog: Thanks for the great work Giovanni :-)
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OTRS is used in security departments and companies for long time due to the well documented code and some background in the CERT area. In one of my recent projects the team wanted to simplify some of their processes additional…
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The actual discussion on possible unwanted readers of your mails shows the need to encrypt emails. OTRS has the possibility to sign and encrypt via S/MIME and PGP/GnuPG. For enabling PGP only a few steps are needed. So this post…
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In OTRS 3.1 the Generic Interface was introduced to ease the way of ticket creation via webservices. The interface has a wide variety of possibilities for developers like acting as a invoker, a scheduler, and a very modular setup which…
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OTRS uses the CKEditor for editing richtext in tickets, Changes, FAQs and other input fields. Typically customers ask for some features which are not switched on by default. An easy way for creating and editing HTML tables is one of…
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Recently I migrated one of our customers to a new platform. Previously they used SUSE Linux; but the company was acquired by a different company and now they wanted to standardize their platforms on Red Hat Enterprise Linux, or RHEL,…
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OTRS is well known for its powerful E-Mail filters. Also OTRS is used a lot in abuse departments, NOCs and CERTs. Some years ago a messages format, called Abuse Response Format - ARF was designed to help to automate data…
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