Consulting 44
Recently a customer had a very interesting issue which he needed to be solved. For external visitors they provide a free WIFI protected by an WPA key. They created some scripts to generate the key and distribute it to the…
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Situation Imagine a nicely built CMDB with a lot of interconnected items. You can follow the links manually in your browser but sometimes you get a better hold on information and structures by visualizing them. The OTRS CMS is such…
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This post is about a customer's request: Hi, maybe you can help me please. :) I have a common queue for all calls, I would like to create an ACL where a specific group can see only tickets for a…
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State machines for tickets via ACL Some of you may already know OTRS::ITSM 2.0 and the brand-new Change Management which contains 2 state machines - one for the change itself and a second for the work orders. Well, a customer…
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