Administration 23
Situation Running multiple OTRS instances on 1 host is interesting and possible when using the so-called CGI mode. This means OTRS is compiled by the webserver each time you perform a task like sending an email, calling the Dashboard etc.…
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The OTRS dashboard can be extended quite easy. Some of the existing widgets can be used more then once. An easy example is an additional RSS feed. The "Heise Newsticker" should be displayed below the OTRS.org newsfeed in the dashboard.…
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Dear Reader, Thanks for taking the time to read this article! One of the first things an admin is confronted with when choosing OTRS is the Sysconfig menu of the Admin Section. For an admin of previous versions, < 2.0,…
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