OTRS 6 Improvement: Agent Preferences
Robert Ullrich10. Nov 2017 | DevelopmentMiscellaneous
Today I will present you the improved agent preferences in OTRS 6. In older OTRS versions the agent preferences consisted only of one table with 3 columns.
Now we modernized them. If you go to your “Agent Preferences” you’ll see at first the tiles for
- “User Profile” settings
- “Notification” settings
- “Miscellaneous” settings
Once you open the “User Profile” settings, you’ll see another improvement. You have the choice to edit one or more setting(s) at once and to deploy them at once.
OTRS Business Solution™ 6 users will see an additional tile “Advanced” in the agent preferences overview.
In the advanced settings, an agent can override global preferences which are defined by an administrator. E.g. Ticket::Frontend::PendingDiffTime (default pre-selected pending time for agents)
Furthermore, did you know? Contributing to OTRS has never been that easy. Just head over to otrs.github.io to find all you need to get started. We’re looking forward to your great ideas!