OTRS 6 Feature: Customer User Information Center

Robert Ullrich06. Nov 2017 | DevelopmentMiscellaneous

Disclaimer:

The practical examples presented in our technical blog (blog.otrs.com) and now in the expert category in our FAQ blog section serve as a source of ideas and documentation to show what is theoretically possible with OTRS in concrete scenarios or sometimes even for more exotic configurations. All configurations presented here were developed under laboratory conditions as a proof of concept. 

We can only guarantee testing and implementation of these concepts to be error-free and productive if implemented in a workshop with one of our OTRS consultants. Without this, the responsibility lies with the customer himself. Please note that configurations from older OTRS versions may not work in the newer ones.

In OTRS 6 we added a new frontend which is called “Customer User Information Center”. This new frontend works like the existing “Customer Information Center”, but it focuses on all data of one particular customer user, rather than a complete customer (company).

OTRS 6 Customer User Information Center

Furthermore, did you know? Contributing to OTRS has never been that easy. Just head over to otrs.github.io to find all you need to get started. We’re looking forward to your great ideas!

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