OTRS 6 Improvement: Redesigned Address Book

Robert Ullrich03. Nov 2017 | DevelopmentMiscellaneous

We have modernized the address book in OTRS 6. It’s now possible to search for all configured custom user and customer fields. This might be helpful in situations where you want to search for the city, country, website of the customer / customer user.

OTRS 6 AgentTicketEmailHave you recognized the new symbols behind “To customer user”, “Cc” and “Bcc”?. If you click on one of this symbols, the search address book search will open.

OTRS 6 Customer User Search

In this popup, you can use the predefined search filters or add additional ones.

OTRS 6 Customer User Search Result

After selecting one or more customer user(s), you can add them to the specific field.

OTRS 6 Customer User Added

Furthermore, did you know? Contributing to OTRS has never been that easy. Just head over to otrs.github.io to find all you need to get started. We’re looking forward to your great ideas!

#1
azrdev at 21.03.2018, 11:01

How can I add addresses to the address book? The post shows how to add them from the book to a note & how to search, but not how to view the address book standalone, nor how to add to it.

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