OTRS 6 Improvement: Redesigned Address Book
Robert Ullrich03. Nov 2017 | DevelopmentMiscellaneous
We have modernized the address book in OTRS 6. It’s now possible to search for all configured custom user and customer fields. This might be helpful in situations where you want to search for the city, country, website of the customer / customer user.
In this popup, you can use the predefined search filters or add additional ones.
After selecting one or more customer user(s), you can add them to the specific field.
Furthermore, did you know? Contributing to OTRS has never been that easy. Just head over to otrs.github.io to find all you need to get started. We’re looking forward to your great ideas!