OTRS 6 Feature: Dynamic Fields for Customer User
Robert Ullrich25. Oct 2017 | DevelopmentMiscellaneous
In OTRS 6 you have the possibility to add Dynamic Fields for customer users and customers. This makes it possible to add additional data fields to customer users and customers (companies) without making changes to the regarding backend.
You’ll find two new boxes in the “Dynamic Fields Management”. Here you can add Dynamic Fields for customers / customer users.
Afterwards, you have to add the Dynamic Field(s) to the specific backend.
Finally, the newly created Dynamic Field is available in the customer user configuration screen.
Furthermore, did you know? Contributing to OTRS has never been that easy. Just head over to otrs.github.io to find all you need to get started. We’re looking forward to your great ideas!