OTRS 6 Feature: Dynamic Fields for Customer User
Robert Ullrich25. Oct 2017 | DevelopmentMiscellaneous
The practical examples presented in our technical blog (blog.otrs.com) and now in the expert category in our FAQ blog section serve as a source of ideas and documentation to show what is theoretically possible with OTRS in concrete scenarios or sometimes even for more exotic configurations. All configurations presented here were developed under laboratory conditions as a proof of concept.
We can only guarantee testing and implementation of these concepts to be error-free and productive if implemented in a workshop with one of our OTRS consultants. Without this, the responsibility lies with the customer himself. Please note that configurations from older OTRS versions may not work in the newer ones.
In OTRS 6 you have the possibility to add Dynamic Fields for customer users and customers. This makes it possible to add additional data fields to customer users and customers (companies) without making changes to the regarding backend.
You’ll find two new boxes in the “Dynamic Fields Management”. Here you can add Dynamic Fields for customers / customer users.
Afterwards, you have to add the Dynamic Field(s) to the specific backend.
Finally, the newly created Dynamic Field is available in the customer user configuration screen.
Furthermore, did you know? Contributing to OTRS has never been that easy. Just head over to otrs.github.io to find all you need to get started. We’re looking forward to your great ideas!