OTRS 6 Feature: Revised “Split” functionality

Robert Ullrich19. Oct 2017 | DevelopmentMiscellaneous

Since OTRS 5 it was only possible to split an article into a new phone ticket. Finally this change in OTRS 6, because you now have the possibilty to decide if an article should be split into a new

  • “Email ticket”
  • “Phone ticket”
  • “Process ticket”

OTRS 6 ticket split dialog 1

If you select “Process ticket” in the selection dialog an additional selection will be available .

OTRS 6 ticket split dialog 2

Select a specific process and the first activity dialog of this process will be shown afterwards.

OTRS 6 ticket split dialog 3

 

Furthermore did you know? Contributing to OTRS has never been that easy. Just head over to otrs.github.io to find all you need to get started. We’re looking forward to your great ideas!

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