OTRS 6 Feature: Revised “Split” functionality
Robert Ullrich19. Oct 2017 | DevelopmentMiscellaneous
Since OTRS 5 it was only possible to split an article into a new phone ticket. Finally, this change in OTRS 6, because you now have the possibility to decide if an article should be split into a new
- “Email ticket”
- “Phone ticket”
- “Process ticket”
If you select “Process ticket” in the selection dialog an additional selection will be available.
Select a specific process and the first activity dialog of this process will be shown afterward.
Furthermore, did you know? Contributing to OTRS has never been that easy. Just head over to otrs.github.io to find all you need to get started. We’re looking forward to your great ideas!