OTRS App in the top 8 mobile service desk apps
Shawn Beasley11. Apr 2012 | Modifications & PackagesUse cases
The practical examples presented in our technical blog (blog.otrs.com) and now in the expert category in our FAQ blog section serve as a source of ideas and documentation to show what is theoretically possible with OTRS in concrete scenarios or sometimes even for more exotic configurations. All configurations presented here were developed under laboratory conditions as a proof of concept.
We can only guarantee testing and implementation of these concepts to be error-free and productive if implemented in a workshop with one of our OTRS consultants. Without this, the responsibility lies with the customer himself. Please note that configurations from older OTRS versions may not work in the newer ones.
Software Advice recently posted their favorites for customer service on the go. Software Advice stated: “A recent report from Call Center Times showed that 78 percent of consumers use mobile apps for customer service.”….”With this app, businesses can increase the productivity of their on-site support staff, as well as reduce support errors at the customer site.”
The OTRS App can be found in iTunes, and is free of charge. You will need the OTRS Extension iPhoneHandle, available via your OTRS’ Package Manager. After installation, just connect your iPhone to the JSON script provided by the package, login, and start using the application.
You can even connect to multiple OTRSs with the same application.
So, thanks to the people at Software Advice for rating the iPhone App so highly, and valuing the added productivity when using this in combination with the world leader in open source service desk solutions, OTRS.