OTRS App in the top 8 mobile service desk apps
Shawn Beasley11. Apr 2012 | Modifications & PackagesUse cases
Software Advice recently posted their favorites for customer service on the go. Software Advice stated: “A recent report from Call Center Times showed that 78 percent of consumers use mobile apps for customer service.”….”With this app, businesses can increase the productivity of their on-site support staff, as well as reduce support errors at the customer site.”
The OTRS App can be found in iTunes, and is free of charge. You will need the OTRS Extension iPhoneHandle, available via your OTRS’ Package Manager. After installation, just connect your iPhone to the JSON script provided by the package, login, and start using the application.
You can even connect to multiple OTRSs with the same application.
So, thanks to the people at Software Advice for rating the iPhone App so highly, and valuing the added productivity when using this in combination with the world leader in open source service desk solutions, OTRS.