OTRS ITSM Change Management Notifications

Nils Leideck14. Feb 2011 | Administration


The practical examples presented in our technical blog (blog.otrs.com) and now in the expert category in our FAQ blog section serve as a source of ideas and documentation to show what is theoretically possible with OTRS in concrete scenarios or sometimes even for more exotic configurations. All configurations presented here were developed under laboratory conditions as a proof of concept. 

We can only guarantee testing and implementation of these concepts to be error-free and productive if implemented in a workshop with one of our OTRS consultants. Without this, the responsibility lies with the customer himself. Please note that configurations from older OTRS versions may not work in the newer ones.

This post has been moved to the OTRS FAQ at http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&CategoryID=14&ItemID=376

Jens at 29.06.2015, 15:33

You have to use an OTRS ID and log into the OTRS portal to acces FAQ

Deiry Arias at 03.06.2015, 18:12

The link is broken :(

Nils Leideck at 06.05.2013, 14:19

The URL is available again. Thanks for highlighting!

max at 06.05.2013, 13:10

me too :(

Jane at 24.04.2013, 03:04

It says insufficient rights - access is denied :-/

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