Why Change Management is needed…
Jens Bothe26. Aug 2010 | Use cases
The practical examples presented in our technical blog (blog.otrs.com) and now in the expert category in our FAQ blog section serve as a source of ideas and documentation to show what is theoretically possible with OTRS in concrete scenarios or sometimes even for more exotic configurations. All configurations presented here were developed under laboratory conditions as a proof of concept.
We can only guarantee testing and implementation of these concepts to be error-free and productive if implemented in a workshop with one of our OTRS consultants. Without this, the responsibility lies with the customer himself. Please note that configurations from older OTRS versions may not work in the newer ones.
Some days ago I found a quite interesting article on Change Management. But there is a better way than to work with Templates for Word or Excel is to use a Change Management System like the Change Management Module of OTRS::ITSM.
Right now our Development Team works on the interface of OTRS::ITSM to modernize it also, like the base Framework to a new CSS based frontend.