Let's continue with our Icinga2Connector. Last time I showed you how to create a new host in Icinga2 via API. Today I will show you how to modify hosts. To complete this how-to, you need at first a running OTRS…
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I think this might be an interesting use case for you if you have established a Release & Deployment management process in your OTRS system and if you want to create automatical a new host in your Icinga2 monitoring system. In…
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Today we would like to express a big thank you to our customers. Thank you for submitting feature ideas to IdeaScale, by oneself or through our consultants, to make #OTRS even better. 4 of the 5 top ideas have already…
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Another smaller but very useful new feature in OTRS 6 is the possibility, to update all installed packages via the OTRS Package Manager. You may have recognized the new button in one of our beta versions. After you clicked on…
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Some time ago I wrote a blog article about the "new system configuration" in OTRS 6. With the OTRS Business Solution™ 6, we'll release an improvement for our customers. This improvement will introduce a versioning system for the new system…
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One of my favorite new features in the OTRS Business Solution™ 6, is the new DynamicFieldWebservice. This new dynamic field allows using data from remote systems as values of DynamicFields. The benefit is a faster implementation without custom programming for…
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Another nice new feature of the OTRS Business Solution™ 6 is the new SMS communication channel. You have the possibility to create an "SMS ticket", which will send your ticket article as a text message. This functionality works for one or…
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In OTRS 6 we've also redesigned the "Admin Interface". Now it's presented with a fresh new design with some nice additional features. If you move your mouse on a specific setting, you have the possibility to set this setting as…
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One of the biggest new features in OTRS 6 is the totally renewed "System Configuration" (SysConfig). On the new start screen you can search directly for a specific config setting (e.g.: CheckMXRecord) or you navigate throw the tree structure on…
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Today I will present you the improved agent preferences in OTRS 6. In older OTRS versions the agent preferences consisted only of one table with 3 columns. Now we modernized them. If you go to your "Agent Preferences" you'll see at first…
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