“May makes all new" is a common saying. Now it’s May, and we will switch our tech topics to a new location — the OTRSmag. Here, we have published a lot of tips and expert knowledge concerning OTRS 7, but…
Read moreAfter working with Transifex for several years, OTRS translations have moved to a new application: weblate. It is a free, self-hosted open source application that gives us more possibilities and makes the life of translators even easier. Please find the…
Read moreIn life, preparation is everything. When preparing to automate (orchestrate) tasks in OTRS, the main work is not in programming the process module to do what you desire, but it is in the preparation. With good preparation, designing processes to…
Read moreIn past articles we've talked about process management and web services. Combining these two can make for interesting new features, without the need for new development. For example, OTRS doesn't offer a solution to let customers administer their own customer…
Read moreThis blog article explores six significant improvements in the software security of OTRS 8 over previous versions. We'll look at how they affect developers, administrators and users. The principle Security by Design affects different aspects of the OTRS software. It:…
Read moreBPMN 2.0 differentiates between an embedded subprocess and a call activity. From a conceptual point of view, both will initiate a subprocess when process execution arrives at the activity. The difference is that the call activity references a process that…
Read moreOTRS has offered an external API since OTRS 7. This API, however, does not cover administrator actions. Many users may remember, in older versions, there was an RPC interface via the rpc.pl script. This has gone away. Fortunately, one little…
Read moreSometimes spring cleaning just isn't enough. You've changed the wallpaper and painted the fence, but it's just not doing it. It's time to move, which is a happy-sad event and not always easy. Like moving homes, moving from one version…
Read moreFreeBSD is an open source UNIX®-like operating system that runs on several platforms. It is available free-of-charge to companies around the world under the standard BSD license. This means that companies have the option of distributing work that they've created…
Read moreOTRS, as a glue-ware, offers you the flexibility to maintain service-relevant information anywhere. Retrieval of the information, and providing service request-related data to third parties, is simple. A web service, known as the Generic Interface, has been the answer to…
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