OTRS 6 Improvement: Visibility of message transmission status

Robert Ullrich09. Nov 2017 | DevelopmentMiscellaneous

Based on the number of blog articles you can imagine, that we improved many functionalities in OTRS 6. The next improvement I want to share with you is the visibility of the message transmission status in AgentTicketZoom.

If an error occurs during the transmission of a message, the related article will be flagged and automatic notifications will be triggered for relevant agents. It’s also possible to resend the failed message.

OTRS 6 transmission failed

 

When OTRS 6 is processing a message, you’ll also see this in AgentTicketZoom.

OTRS 6 transmission processed

 

Furthermore did you know? Contributing to OTRS has never been that easy. Just head over to otrs.github.io to find all you need to get started. We’re looking forward to your great ideas!

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